Refund Policy

1. Subscription Billing

Credic is provided as a recurring subscription. Billing renews automatically unless canceled before the next billing date.

Current public pricing is KRW 2,900 for the first month and KRW 4,900/month thereafter.

2. Refund Eligibility

You may request a refund within 7 days of charge if there is no meaningful usage record on the paid plan, or if a technical issue prevented access.

3. Non-Refundable Cases

Refunds may be declined for billing periods with substantial usage, repeated refund abuse, or policy violations.

4. Processing Method and Timeline

Approved refunds are returned to the original payment method. Depending on the payment provider and card issuer, processing may take 5–10 business days.

5. Contact

For refund requests, email support@metilience.com with your account email, transaction details, and reason for request.